Delete your account
Staff & Roster app, by InterconX Limited
Delete it in the app
- Sign in to the Staff & Roster app, or to app.staffandroster.com.
- Open Profile.
- Choose Delete account.
- Enter your password (and your two-factor code, if you use one), type DELETE to confirm, and submit.
Your account is deleted immediately and you are signed out on every device. We send a confirmation to your email address.
If you are the only administrator of a company that has other active members, the app will ask you to make someone else an administrator first, so the company is not left without one. If you are your company's only member, the company is closed with your account and its subscription is cancelled at the end of the current billing period.
If you can't sign in
Email [email protected] from the email address on your account, with the subject "Delete my account". We may ask you to confirm the request before we act on it. We will delete the account within 30 days of receiving your request and email you when it is done.
What is deleted
- Your name, email address and phone number
- Your password and two-factor (MFA) settings
- Your device and push-notification tokens
- Your availability and your notifications
- All of your sign-ins, on every device
After deletion no one can sign in to the account. You can later sign up again with the same email address, as a new account.
What your employer keeps, and why
The shifts you worked, your clock-in and clock-out records (including the location recorded at each clock-in), your leave and roster history belong to your employer's business records. They stay with your employer, with your name replaced by "Deleted user". Your employer needs them to pay you correctly and to keep the employment and payroll records the law requires.
Our tamper-evident security audit log is not edited when you delete your account, so entries made before then can still show your details as they were at the time; it keeps its entries for 7 years and then deletes them automatically. Payment and invoice records are kept for as long as tax law requires.
To have your employer's records about you changed or removed, contact your employer. See our Privacy Policy for more on how long we keep information.
Deleting only some of your data
You do not have to delete your whole account. You can change your contact details on your Profile page, turn off location, camera or notifications in your phone's settings, or email [email protected] to ask for specific information to be removed.
Help
Questions? See Support or email [email protected].